B.C.'s #1 Photographic Experts Since 1961

Shipping, Policies & more

Shipping | privacy policy | terms & conditions

SHIPPING, POLICIES, & MORE



USE OF WEBSITE

This website may not, in whole or in part, be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Kerrisdale Cameras Ltd., except that you may download, display and print the materials presented on our website for your personal, non-commercial use only.

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INDEMNITY

By using any of our services, you agree to indemnify, defend and hold harmless Kerrisdale Cameras, its directors, employees, agents, and suppliers from and against all losses, expenses, damages and costs, including without limitation reasonable legal fees, resulting from any violation of the Terms and Conditions or any applicable laws including, but not limited to the Copyright Act of Canada.

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ERRORS & OMISSIONS

We go to great lengths to make sure that all our advertising is accurate, but we're not perfect. Given the many products we sell and the frequent price changes, it is possible that a price, description or other typographical error may occur.

As soon as a mistake is noticed we'll correct it and will notify customers who are affected. We reserve the right not to accept orders with prices or product descriptions based upon typographical errors. If an online order has already been processed at the incorrect price (payment processing is automated to expedite the order process), we will refund the order and give the customer the opportunity to re-order at the corrected price.

We cannot guarantee the availability of services or products as may occur due to unforeseen events and time delays.

If you notice an error on our web page, we’d appreciate a brief note to our webmaster so we can correct it as quickly as possible.

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PRIVACY & SECURITY POLICIES

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted using a secure system. You can verify this by looking for "https" at the beginning of the address of the web page when you enter your payment information.

While reasonable care is taken to protect the confidentiality of the details of your order and payment, we cannot be liable if, through no fault of ours, your personal information is intercepted by and used by unauthorized third parties.

Website Browsing

When you visit our website, we do not collect any personally identifiable information about your visit

External Links

Our website includes helpful links to third-party websites such as manufacturers and photo schools. We do not administer these sites and are not responsible for their content or security.

Information Collection, Use, and Sharing:

We will not collect, use or disclose personal information beyond what is necessary to provide the product or service.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request,
e.g. to collect payment and ship an order.

To process your payment online, we use the services of PayPal. They provide safe, secure and efficient payment processing. Kerrisdale Cameras receives your Name, address and pertinent information to enable us to fulfill your order. We do not receive nor retain your credit card information. Your personal information will be stored in a secure manner and will not be used for any other purposes. Printed documents containing personal information are destroyed when no longer needed for the purpose for which they were required.

Your Access To & Control Over Information

Please contact our head office if you have any questions or concerns regarding any personal information we may have for you. Email head office or 604-266-2622

Online Orders

We use PayPal as our online payment processing company. By using PayPal’s payment processing system, Kerrisdale Cameras does not receive nor retain your credit card information.

During the checkout process, Kerrisdale Cameras does receive your name,address and other relevant information in order to fulfill your order. Your personal information will be stored in a secure manner and will not be used for any other purpose. Printed documents containing personal information are destroyed.

Anti-Spam Policy

Personal Information Collected for Some Products & Services

We will not collect, use or disclose personal information beyond what is necessary to provide the product or service. We will not use your personal information for a mailing list unless you have specifically asked us to do so.

The following products and services are examples of transactions that require some personal information:

Questions or Comments About our Privacy Policy:

Our Accounting Manager is responsible for ensuring that our customers’ privacy is protected. You can reach us at headoffice@kerrisdalecameras.com

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Online Orders

All orders are subject to terms, conditions and policies as listed on this page and are subject to the laws of British Columbia.

After you complete the order process, your order will be sent for processing and final acceptance by Kerrisdale Cameras.

You’ll receive an “order confirmation” by email confirming that your order has been received. Payment for orders being shipped will be automatically processed by PayPal payment services.

All orders are subject to final verification by us for availability and prices before processing and shipping. If there is any problem with your order, we will contact you by phone and/or email. If payment was already processed by PayPal but the order can’t be accepted, a refund will be issued by our Accounting dept on the next business day. These payments are processed prior to price and availability verification in order to expedite the order and reduce delays that may be incurred by payment approval.

You will receive further email notifications to update your order status and keep you informed.  

Canceling your Order:

Please e-mail orders@kerrisdalecameras.com or call 1-866-310-3245 as soon as possible.  If your order has already been shipped, we cannot cancel it. Please review our Return Policy for returning.

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Prices & availability

Online orders will receive an “Order Confirmation” which confirms that we have received your order. The order is then subject to verification which includes prices, availability, and confirmation that online payment received (if applicable) before the order is accepted and approved for processing.

Orders are not binding until accepted by Kerrisdale Cameras Ltd.  We reserve the right to reject your order for any reason, including an error in the price or product displayed on the website or an advertisement.

Prices advertised do not include shipping and handling or applicable sales taxes. Prices are in Canadian dollars.

MANUFACTURER'S INSTANT REBATES:

          Many sale prices include savings through a manufacturer’s ‘instant rebate’ and the end date will appear on the product’s webpage.  These indicate the final date           that an item can be purchased, including the date to pick up and pay for an ‘order online, pick-up in store’ order.  Please ensure you allow adequate time to place           the order and pick up in store prior to the promotion end date because our manufacturer won’t honour the discount on invoices processed late.

MANUFACTURER'S MAIL-IN REBATES:

          Customers are responsible for claiming mail-in rebates direct from manufacturers.

PRODUCT AVAILABILITY:
           Website orders are subject to availability. Unless otherwise indicated, items on our website should be in stock. However, availability can change quickly and our            website won’t reflect up to the minute stock availability. Receipt of your order does not guarantee that we can supply the selected products to you immediately.           In the case that we are unable to ship as anticipated, we will notify you and ask if you still wish to proceed with the order.

          Most products are available in all stores. However, since we carry thousands and thousands of photographic products, some specialty products are not available           in all stores and some stores may have limited stock. Our best selection is at the Vancouver store. We would be pleased to transfer an item to another store that           is more convenient to you…usually within one business day. Please feel free to contact us before visiting one of our stores if you wish to verify that an item is in
          stock. Check our store locations and hours page for our phone #s and e-mail addresses.

WHAT HAPPENS IF WE’RE UNABLE TO FULFILL YOUR ORDER?

          You will be notified by us as soon as possible if we are unable to accept and fulfill an order due to pricing, availability, delivery concerns or other reasons and we’ll           ask if you still wish to proceed with the order. And, if applicable, credit will be processed to your credit card if the payment through PayPal has already been          processed.

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Payment

ONLINE ORDERS, SHIP TO CUSTOMER: Secure online payment with your favourite credit card or PayPal. Payment will be processed at time of order.

ONLINE ORDERS, FREE PICKUP IN STORE: Pay in store using Canadian or American currency, debit or the following credit cards:

IN-STORE SHOPPING: We accept Canadian or American currency, debit or the credit cards listed above.

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In-Store pickup of online orders

Convenient, fast,and no delivery charges.  Pay in store when picking up your order.

For shipping status, please email us. Or contact your store directly.

If you will be picking up your order at one of our stores, please wait for an email confirmation saying your order is ready for pickup.  Most items will be ready for pick up within a couple of hours of your order, during regular business hours.  Some items may need to be shipped from our Vancouver store or another store and may take up to a couple of business days. Orders will then be held for up to 48 hours.  

Important Pricing information for Pick-Up-in-Store orders: Payment will be processed in store when the order is picked up. Our website shows today’s prices. Your final prices will reflect the prices and deals active at the time of pick up.  

If the prices shown here are time-sensitive: we can not guarantee these sale prices if the order is picked up more than 24 hours after the sale price expires.  The reason is that many deals are the result of ‘instant rebates’ offered by the manufacturers/suppliers for us to pass along to you, and they will not accept our claims after the promotion’s expiry date. Expiry dates are indicated on the website’s product pages.

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Shipping of online orders

SHIPPING WITHIN CANADA

Orders are shipped by Canada Post Expedited.  Photofinishing orders are shipped by regular Canada Post.

FREE Shipping on most* orders over $99.

$9.99 shipping on most* orders below $99.

Canvas Wraps: $9.99

Other Photofinishing orders: $4.99

For shipping insurance rates please call 1-866-310-3245.

*Oversize items (e.g.larger printers and scanners, backdrops, large tripods, lighting equipment) are subject to surcharges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.

* Remote locations: some locations may incur additional shipping charges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.

There is no shipping charge for items that are ordered online and picked up in stores.

DELIVERY TIMES:

Order processing and shipping: In-stock items will usually be shipped within one or two business days. If the order is received before noon and is in stock in our warehouse, the order will usually be shipped the same day.  

We ship Canada Post Expedited. You will receive a shipping confirmation from Canada Post with a tracking #.  Please check your spam folder if you don’t receive it. Tracking service not offered with photofinishing orders that are shipped by regular Canada Post.

Expected delivery (times are dependent on Canada Post service times):

Faster shipping or shipping by another courier: Please contact us fora quote prior to ordering. Requests received after the order is placed but before the order is shipped may incur a surcharge requiring an additional payment by credit card by phone.

Delays: Delays in shipping times can result due to problems with credit card authorization and verification, or unforeseen delays by one of our carriers. We will notify you if a delay may result due to unavailability of product(s).

For more information, please contact us at info@kerrisdalecameras.com or
1-866-310-3245 or 604-263-3221.

SHIPPING TO USA

All prices shown are in Canadian dollars.

USA Shipping is limited to Oregon and Washington State only.  A flat rate of $30 will be charged for US Shipping (shipping insurance not included). You are responsible for brokerage fees, taxes and duties imposed by the U.S. Customs Border and Protection Agency. For additional information regarding duties and taxes contact the US CBP.

SHIPPING OUTSIDE OF NORTH AMERICA

Sorry, we cannot accept or ship orders outside of North America.

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competitive pricing policy

We strive to provide the best value to our customers. We monitor local prices as best as we can and update our prices regularly.

In the event that you find a better price locally, we will match the advertised price provided that:

  1. We have the item in stock
  2. The seller of the advertised product is an authorized retailer.
  3. The seller has the identical item in stock
  4. The price we are matching is not below our net cost

The item being priced match must:

  1. Be a new product (not a demo or refurbished unit)
  2. Include the same accessories (i.e. batteries, case) and bonus items
  3. The same manufacturer's Canadian warranty

If our price includes a bonus promotional offer, we may match a competitor’s price but exclude our bonus item.
We will not match prices that are the result of:

Therefore, some "Boxing Week" or "Black Friday" specials may not qualify, but please notify us of their advertised price and we will try to match it.

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Price protection policy

We strive to provide the best value to our customers by providing the best possible competitive price at the time you make your purchase. If you find a lower advertised price or if our own price drops within 14 days of your purchase then we'll refund the difference.

How price protection works:

If our own price is reduced within 14 days of your purchase, bring in your original receipt within 14 days and we'll refund the difference. Amounts under $10.00 will be refunded using the original method of payment. Gift cards will be issued for amounts over $10.00.

If you find a lower locally advertised price within 14 days of your purchase, bring in the advertisement along with your original receipt within 14 days and
we'll refund the difference. Amounts under $10.00 will be refunded using the original method of payment. Gift cards will be issued for amounts over $10.00.

Some Terms and Conditions:

The competitor's advertised item must be identical product, new (not demo or refurbished models), include the same accessories (i.e. batteries,case), and the same manufacturer's Canadian warranty. The competitor must be a local retail store who is an authorized dealer that is currently stocking the advertised item.

Price protection does not apply to advertising errors, rebates, mail-in offers, coupons, free or bonus offers, limited quantity offers, limited time offers, close-outs and liquidations, demo or refurbished models, Boxing week sales, or Black Friday promotions or where free or bonus offers were included with the original sale.

If the lower price is time-sensitive, such as a manufacturer’s instant rebate, we must be able to process the refund prior to the rebate’s end date.

Why do prices drop?

We endeavor to always offer competitive prices so our own prices may drop temporarily for an advertisement, promotion or to match competitor's prices.

The digital photography marketplace is rapidly changing, unlike the traditional film market. Products are regularly being upgraded so prices on current models may dip as new models (usually more expensive with different features) may soon be introduced. Other factors that influence manufacturer's costs to us can be manufacturing costs, the value of the Canadian dollar, or to gain a competitive edge. Typically these price changes will be relatively small. If our suppliers notify us that they are reducing their costs to us then we pass along these savings to our customers. Our retail prices will be reduced the same day and prices on our website are normally updated within 24 hours

Please note that refunds may be delayed if the request is received outside of regular business hours as we may need to be able to confirm the price information, particularly for larger discount amounts or percentages. We'll do our best to handle your request as quickly as possible. Phone inquiries welcome.

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special orderS

Interested in an item that we don't normally have in stock? There are many wonderful lenses, photo accessories, binoculars and other products that may fit your specific needs but, aren't normally carried by most photo retailers. We can special order most products for you from our large selection of suppliers.  Delivery time will depend on these items arriving from the manufacturer/supplier and then shipped to you.  

Please note that non-stocked special order items are often difficult to re-sell and our supplier's policies don't enable us to return these products. Therefore, we require a 25% NON-refundable deposit (usually a minimum of $50). Furthermore, these items can not be returned nor exchanged. This is similar to other retailer's policies for special orders. We'll do our best to help you decide if a special order item will be the best product for your needs before placing an order.

In the very rare situation where our supplier changes prices prior to shipment, you will be notified and given the option to continue with the order or refund of any pre-paid deposit.

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Deposits, pre-orders & limited-stock items

Some new or ‘hot’ products may be in limited supply and high demand. This may require a deposit to hold the item for you. If you place an online order for one of these items to pick up in store, we may contact you to request a deposit.  Customers with deposits will be given priority over other customers.

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provincial environmental fees

Under the current laws and regulations of each province, we will charge the applicable environmental Recycling levy according to the province where the merchandise is being shipped.

B.C. fees (GST/PST will be charged on the fee)

Other provinces (GST/HST will be charged on the fee)

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pHOTOfINISHING & PRINT ORDERS

The following Terms and Conditions also apply for all our photofinishing and video services including in-store, online, and through our photofinishing partners (such as: The Lab Professional Digital Image Works, Dash Video). All orders are subject to the laws of British Columbia.

Continued use of our photofinishing services means that you accept the current Terms, Conditions and Policies.

Important

Do NOT erase your original digital files until you have received and reviewed your photofinishing order. When submitting a memory card, CD or other media with your in-store order, keep a backup copy of your image files until you have received and reviewed your photofinishing order

Copyright

WE RESPECT COPYRIGHTS! There are laws that protect copyrights. It is usually illegal to copy or digitally reproduce photographs taken by others without their permission.

By using our photofinishing services, you represent and warrant to Kerrisdale Cameras that you either own your content or have permission from the copyright owner to use the content through our services. You accept sole responsibility for any copyright violations that may be incurred as a result of your use of our photofinishing services.

If you’d like more information about the Copyright Act of Canada, check out:
http://www.ic.gc.ca/eic/site/cipointernet-internetopic.nsf/eng/h_wr02281.html

Prohibited Material

You may not submit photos that are pornographic, violent, may violate any applicable law, are otherwise inappropriate, or may result in criminal or civil liability. Although we will not examine all submitted images, we may review and reject any image that violates these criteria. If deemed necessary,images may be provided to law enforcement.

Limit of Liability

Kerrisdale Cameras will have no obligation or liability if your digital files are lost, damaged, or corrupted, or order delayed or any other consequential damages or liabilities that may arise from your use of any of our photofinishing services. This includes services provided by external photo companies that may provide photofinishing services for us.

In-Store Pick-Ups

         Vancouver: Most orders are ready for pickup within a few hours during regular business hours, excluding Sundays and holidays.

         Canvas orders: Add an extra business day

         West Vancouver, North Vancouver, Burnaby, Richmond, Langley, Victoria

         Please allow 1-2 business days for delivery to the store, excluding weekends and holidays. Free delivery to the store.

         Coquitlam

         Most orders for prints and enlargement to 8x24” are ready for pickup within an hour, during regular business hours.

         Other enlargements may take up 1-2 business days.

         Please call for details.

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refundS for photofinishiNg & prints (online or in store orders)

We want you to get the best photo quality.

We maintain our equipment to the highest industry standards and we will produce products of the best quality possible. The best prints will result from high resolution images, large file size, good lighting, clean lenses and well composed photos. Images on camera and computer monitors may appear brighter and sharper than they appear on a print. If you’re unsure then please ask us for assistance. Photos from Facebook, twitter or email sources may not produce the best prints due to their small file size. Photos from a cell phone may also not produce the best prints in part due to their unprotected lens. Select your prints carefully. Due to the self-serve nature of online orders, our associates can not ensure that only high quality images are selected and colour-corrected. Therefore, returns will only be accepted in situations where the item is defective due to our equipment’s failure or photolab error.

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return policy for online orders

Please note that this policy is for purchases made on-line only.  The in-store policy may be different (refer to Returns & Exchanges for in-store purchases).

Please contact us by phone ( 604-263-3221 or 866-310-3245) or email prior to returning merchandise back to us. Please have your purchase receipt handy when calling. This will make it easier for us to help you. All returns must be pre-authorized by our head office, and a return authorization number must be obtained before shipping anything back. A credit will be issued to your credit card when the merchandise has been inspected and refund amount confirmed.

Terms & Conditions

Merchandise may be returned within 14 days of date of shipping for refund, in its original new packaged condition along with the original sales receipt and bonus items.

It’s important that the returned merchandise be in new, unused and resalable condition for the next customer. Therefore, all returns are subject to inspection and we reserve the right to limit / deny any returns. There will be a nominal charge of 10 to 15% for missing or damaged packaging, manuals, warranty cards, etc plus charges for missing accessories. Items traded-in on original purchase will be returned to you as required by local bylaws (if sold, value of trade-in will be refunded as a credit or gift card). Your name, address & phone number will be required for audit purposes. After 14 days, merchandise is considered used and may be accepted as a trade-in.

Christmas gift purchases: (Orders placed after December 1st) When placing your order, please indicate in the comments form that your purchase will be a Christmas gift. This will then be indicated on the receipt. Subject to the terms above (i.e. new, unused condition, etc), the gift may be returned up to January 3rd or exchanged up to January 10th.

Also, all free items that came with your purchase must be returned. Some items are sold at a discount when purchased with others; amounts refunded will be adjusted to reflect any package discounts given. This affects mostly camera and lens packages.

EXCEPTIONS: The following items may not be returned or exchanged: film, batteries, photographic paper, chemicals, opened software, special orders, or items sold “As Is”. Shipping & handling fees are not refundable. Exchanged merchandise cannot be returned for a second exchange.

Warranty Repairs of Defective Items

Due to the nature of digital items, most manufacturers and retailers will not accept opened products for return even if they may be defective. Therefore, these items must be claimed under manufacturer’s warranties. Warranties are voided in the event of accidental damage or misuse by customer (i.e. impact, liquids, lotions, sand, dirt, smoke, falls, being sat upon). This is often not apparent from visual inspection so estimate fees are required and will be refunded after manufacturer confirms that the warranty is valid. Original sales receipt is required for warranty service. An estimate fee must be paid when submitting ALL repairs. Please refer to your product’s documentation for warranty information. Typically there is a 1 or 2 year manufacturer’s warranty. Additional service may be available for product recalls or service advisories and can be found on the manufacturer’s Canadian website. Non-warranty repairs are subject to an estimate and handling charge. Service depots may take 3 to 8 weeks to process a repair but times can vary and can not be guaranteed. For faster service, we recommend you deal directly with the service depot (see list in “Warranty & Repairs”).

Used Equipment Warranty and Repairs

Non-warranty returns may be accepted within 14 days of shipment and are subject to a handling charge of 10%.

Our used products carry our 30 day Warranty. We reserve the right to repair or refund any used equipment sold under our warranty. Warranty is voided in the event of damage or misuse by customer. Items sold “As Is” are sold without warranty and may not be returned and therefore we recommend that these items be purchased in our stores rather than online.

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return & exchange policy for in-store purchases

Please note that this policy is for purchases made in stores. Online and mail-order purchases may vary so please refer to the Return Policy for online orders on this webpage.

We will gladly accept returns of most merchandise to any Kerrisdale Cameras within 7 days for a full refund, or 14 days for an exchange or giftcard, in its original new packaged condition along with the original sales receipt and bonus items.

It’s important that the merchandise be in new, unused and resalable condition for the next customer. Therefore, all returns are subject to inspection and we reserve the right to limit / deny any returns. There will be a nominal charge of 10 to 15% for missing or damaged packaging, manuals, warranty cards, etc plus charges for missing accessories. Items traded-in on original purchase will be returned to you as required by local bylaws (if sold, value of trade-in will be refunded as a credit or gift card). Your name, address & phone number will be required for audit purposes. After 14 days,merchandise is considered used and may be accepted as a trade-in.

Christmas gift purchases: (purchases after December 1st) Please let our sales associate know that your purchase will be a Christmas gift. This will be indicated on the receipt. Subject to the terms above (i.e. new, unused condition, etc), the gift may be returned up to January 3rd or exchanged up to January 10th.

EXCEPTIONS: The following items may not be returned or exchanged: film, batteries, photographic paper, chemicals, opened memory cards, opened software, special orders, or items sold “As Is”. Shipping & handling fees are not refundable. Exchanged merchandise cannot be returned for a second exchange unless defective.

REFUNDS: If you are entitled to a refund over $50.00 and original payment was made by cash a refund may come in the form of a cheque from Kerrisdale Cameras Head Office or an immediate in-store credit or Gift Card, due to limited cash on premises.

Warranty Repairs of Defective Items

Due to the nature of digital items, most manufacturers and retailers will not accept opened products for return even if they may be defective. Therefore, these items must be claimed under manufacturer’s warranties. Warranties are voided in the event of accidental damage or misuse by customer (i.e. impact, liquids, lotions, sand, dirt, smoke, falls, being sat upon). This is often not apparent from visual inspection so estimate fees are required and will be refunded after manufacturer confirms that the warranty is valid. Original sales receipt is required for warranty service. An estimate fee must be paid when submitting ALL repairs. Please refer to your product’s documentation for warranty information. Typically there is a 1 or 2 year manufacturer’s warranty. Additional service may be available for product recalls or service advisories and can be found on the manufacturer’s Canadian website. Non-warranty repairs are subject to an estimate and handling charge.Service depots may take 3 to 8 weeks to process a repair but times can vary and can not be guaranteed. For faster service, we recommend you deal directly with the service depot (see list in “Warranty & Repairs”).

Used Equipment Warranty & Returns

Our used products carry our 30 day Warranty. We reserve the right to repair or refund any used equipment sold under our warranty. Warranty is voided in the event of damage or misuse by customer. Items sold “As Is” are sold without warranty and may not be returned.

Non-warranty returns may be accepted within 7 days are subject to a handling charge of 10%.

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Policy changes

Kerrisdale Cameras Ltd may update or change these Terms, Conditions and Policies at any time without notice. This page contains the most recent version and it is your responsibility to review it for the latest updates.

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