B.C.'s #1 Photographic Experts Since 1961

Shipping & ordering

online ordering, in store pick up, shipping

POSSIBLE SHIPPING DELAYS: Some orders may be delayed by a day due to ongoing partial rotating Canada Post disruption.
We'll continue to monitor this labour situation and seek an alternate shipper if Canada Post shipments worsen.
Customers who wish a faster shipping service can contact us within two hours of placing the order to choose an alternate shipping option.

online ordering

Our on-line shopping procedure is easy and secure.

We offer thousands of products that are not on our website. If you don't see what you're looking for then please email us and a customer service representative will contact you. We are not an impersonal catalog; we are a team of friendly, helpful people who love photography and want to make sure you get the right products for your needs.

We do our best to keep all advertised items in stock or we try to indicate in the product's description if it is currently out of stock. If an item is not yet in stock, we'll let you know.

Pickup in store

Convenient, fast, and no delivery charges. Pay in store when picking up your order.

We'll send you an email when your order is ready for pick up. Most items will be ready for pick up within a couple of  hours of your order, during regular business hours. Some items may need to be shipped from our warehouse or another store and may take up to a couple of business days.

Hot, new limited-stock items: Some new products may be in limited supply and high demand. This may require a deposit to hold the item for you. If you place an online order for one of these items to pick up in store, we may contact you to request a deposit.

Customers with deposits will be given priority over other customers. Special-Order items may also require a deposit. For more information, click here.

We will contact you to confirm when your order will be ready for pickup.

Items are held at the pickup location for up to 3 days from the date the item is received at the pickup location. During advertised specials with manufacturer's instant rebates, we can only hold the item up to the expiry of the promotion and the order must be paid for prior to the expiry of the promotion.

Pay in store by cash, debit or credit card.

For shipping status, please email us. Or contact your store directly.

Photo Finishing in-store pick-up


Most orders are ready for pickup within a few hours during regular business hours, excluding Sundays and holidays.

Canvas ready next day.

West Vancouver, North Vancouver, Burnaby, Richmond

Please allow 1-2 days for delivery to the store, excluding weekends and holidays. Free delivery to the store.


Most orders for prints are ready for pickup within an hour, during regular business hours. We also print up to 12x18" and 12X36" colour enlargements.

Other enlargements may take up 1-2 business days. Please call for details.


Most orders for prints are ready for pickup within an hour, during regular business hours. We also print up to 12x18" and 12X36" colour enlargements.

Other enlargements may take up 1-2 business days. Please call for details.


Please allow 2-4 days for delivery, excluding weekends and holidays. Free delivery to the store.

For store locations and hours, (click here.)

photo finishing shipping rates

Regular post

Orders will be shipped to your Canadian address by our labs within 1 business day via Canada Post. Delivery times depend on location and Canada Post services.
Shipping charge: 
Canvas wrap: $9.99
All other photo orders: $4.99


Secure online payment with your favourite credit card or Paypal.

Contact our photolab

Have a question for our photolab technician?

Email photolab@kerrisdalecameras.com

Phone (ask for Photolab)

lower mainland: 604-263-3221

long distance toll-free: 1-866-310-3245

Problems uploading photo order?

Here’s a few pointers you might want to check

  1. Are you running the latest version of your browser?

  2. Are you running the latest version of the Java plug-in (visit www.java.com on PC or use the auto update function in Mac)?

  3. Have you tried clearing your browser’s cache, cookies and history (for tips, visit http://kb.iu.edu/data/ahic.html)?

Shipping within Canada

FREE Shipping on most* orders over $99.

$9.99 shipping on most* orders below $99. Photofinishing orders: $4.99

  • Free Shipping applies to online orders over $99 (before taxes) on in-stock items. Surcharges apply to oversize items, shipping to remote locations, and faster shipping methods.
  • We ship to the credit card's billing address. If you wish to have your order shipped to another address, we recommend that you pay using a Paypal account where you can select a pre-approved ahipping address.

There is no shipping charge for items that are ordered online and picked up in stores.

Delivery times

Orders placed before noon will usually be shipped the same business day. We ship Canada Post Expedited.

  • Orders within Greater Vancouver: Delivery usually next business day.
  • BC (outside greater Vancouver), AB:   Delivery usually 2-3 business days.
  • SK, MB, ON, QC, NB, NS, PE, NL: Delivery usually 3-5 business days
  • YK, NT, NU: Delivery usually 5-10 business days

Faster shipping: Please contact us for a quote.

Delays: Delays in shipping times can result due to problems with credit card authorization and verification, or unforeseen delays by one of our carriers. We will notify you if a delay may result due to unavailability of product(s).

Oversize items (e.g. larger printers and scanners, backdrops, large tripods, lighting equipment) are subject to surcharges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.

Remote locations: some locations may incur additional shipping charges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.

If you prefer shipment by another courier, please contact us. Surcharges may be required.

For more information, please contact us at info@kerrisdalecameras.com or
1-866-310-3245 or 604-263-3221.

Shipping to USA


All prices shown are in Canadian dollars.

US Shipping is limited to Oregon and Washington State only. A flat rate of $30 will be charged for US Shipping (shipping insurance not included). You are responsible for brokerage fees, taxes and duties imposed by the U.S. Customs Border and Protection Agency. For additional information regarding duties and taxes contact the US CBP. 

For shipping insurance rates please call 1-866-310-3245.

Shipments outside of North America

Sorry, we cannot accept or ship orders outside of North America.

In-store Shopping

We welcome

plus Canadian and American currency.

Provincial Environmental Fees

Under the current laws and regulations of each province, we will charge the applicable environmental Recycling levy according to the province where the merchandise is being shipped.

B.C. fees (GST/PST will be charged on the fee)

  • Digital cameras, camcorders, flashes & lenses: $0.25
  • Digital Picture Frames: $0.25
  • Printers: $1.25

Other provinces  (GST/HST will be charged on the fee)

  • AB: Printers: $4.80
  • ON: Printers: $2.50, Cameras & Camcorders: $0.75
  • SK &MB: Printers: $1.00 , Cameras & Camcorders: $0.20 
  • NS, NL & PEI: Printers: $3.00, Cameras & Camcorders: $0.50
  • QB: Printers: $1.25, Cameras & Camcorders: $0.25
    NWT: Printers: $8.00

We'd love to hear from you.

get in touch with us