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Shipping and Ordering Information



Online Ordering

Order Online. Pickup in store

Shipping Information

In-store Shopping

Provincial Environmental Fees 

Online Ordering:

Our on-line shopping procedure is easy and secure.


We offer thousands of products that are not on our website. If you don't see what you're looking for then please email us and a customer service representative will contact you. We are not an impersonal catalog; we are a team of friendly, helpful people who love photography and want to make sure you get the right products for your needs.


We do our best to keep all advertised items in stock or we try to indicate in the product's description if it is currently out of stock. If an item is not yet in stock, we'll let you know. 

Order Online. Pickup in store.

Convenient, fast, and no delivery charges. Pay in store when picking up your order.


We'll send you an email when your order is ready for pick up. Most items will be ready for pick up within a couple of  hours of your order, during regular business hours. Some items may need to be shipped from our warehouse or another store and may take up to a couple of business days.


Hot, new limited-stock items: Some new products may be in limited supply and high demand. This may require a deposit to hold the item for you. If you place an online order for one of these items to pick up in store, we may contact you to request a deposit. Customers with deposits will be given priority over other customers. Special-Order items may also require a deposit. For more information, click here.


We will contact you to confirm when your order will be ready for pickup.


Items are held at the pickup location for up to 3 days from the date the item is received at the pickup location. During advertised specials with manufacturer's instant rebates, we can only hold the item up to the expiry of the promotion and the order must be paid for prior to the expiry of the promotion.


Pay in store by cash, debit or credit card.


For shipping status, please email us.

Or, you may wish to contact your store directly:


Vancouver 604-263-3221

West Vancouver 604-926-5451

North Vancouver 604-985-9505

Burnaby 604-437-8551

Richmond 604-273-0363

Coquitlam 604-464-2646

Victoria 250-475-2066

Langley  604-532-5365

Shipping within Canada:


FREE Shipping on most* orders over $99.


$9.99 shipping on most* orders below $99. Photofinishing orders: $4.99

  • Free Shipping applies to online orders over $99 (before taxes) on in-stock items. Surcharges apply to oversize items, shipping to remote locations, and faster shipping methods.
  • We ship to the credit card's billing address. If you wish to have your order shipped to another address, we recommend that you pay using a Paypal account where you can select a pre-approved ahipping address.

There is no shipping charge for items that are ordered online and picked up in stores.


Delivery times:

Orders placed before noon will usually be shipped the same business day. We ship Canada Post Expedited.


  • Orders within Greater Vancouver: Delivery usually next business day.
  • BC (outside greater Vancouver), AB:   Delivery usually 2-3 business days.
  • SK, MB, ON, QC, NB, NS, PE, NL: Delivery usually 3-5 business days
  • YK, NT, NU: Delivery usually 5-10 business days


Faster shipping: Please contact us for a quote.


Delays: Delays in shipping times can result due to problems with credit card authorization and verification, or unforeseen delays by one of our carriers. We will notify you if a delay may result due to unavailability of product(s).


Oversize items (e.g. larger printers and scanners, backdrops, large tripods, lighting equipment) are subject to surcharges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.


Remote locations: some locations may incur additional shipping charges. If this applies to your order, we will notify you and ask if you still wish to proceed. Surcharge payment can be made by credit card over the phone.


If you prefer shipment by another courier, please contact us. Surcharges may be required.


For more information, please contact us at or 1-866-310-3245 or 604-263-3221.


Shipping to USA:


All prices shown are in Canadian dollars.


US Shipping is limited to Oregon and Washington State only. A flat rate of $30 will be charged for US Shipping (shipping insurance not included). You are responsible for brokerage fees, taxes and duties imposed by the U.S. Customs Border and Protection Agency. For additional information regarding duties and taxes contact the US CBP. For shipping insurance rates please call 1-866-310-3245.


Shipments outside of North America:

Sorry, we cannot accept or ship orders outside of North America. 

In-store Shopping:


We welcome:



plus Canadian and American currency.

Provincial Environmental Fees


Under the current laws and regulations of each province, we will charge the applicable environmental Recycling levy according to the province where the merchandise is being shipped.


B.C. fees (GST/PST will be charged on the fee):

Digital cameras, camcorders, flashes & lenses: $0.40

Digital Picture Frames: $0.40

Printers: $3.50

Other provinces  (GST/HST will be charged on the fee):

Alberta & Newfoundland and Labrador: Printers: $4.8

Ontario: Printers: $5.00, Cameras & camcorders: $0.40 Digital Picture Frames: $2.75

Saskatechewan, Manitoba & Quebec: Printers: $1.25, Cameras & camcorders: $0.40 Digital Picture Frames: $3.50

Nova Scotia & PEI: Printers: $4.00, Cameras & camcorders: $0.40 Digital Picture Frames: $3.50

Northwest Territories: Printers: $8.00

Note: Each levy will appear on a separate line at Checkout. Tax will also appear separately for each levy and corresponding product.


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