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WARRANTY and NON-WARRANTY REPAIRS

Today's digital cameras and accessories require specialized equipment, training and experience to service them to the exacting specifications of the manufacturers. We recommend using the repair depots authorized by your camera's manufacturer and therefore, we do not offer repairs on-site. For faster repair service, we encourage you to deal directly with the service facility.  Please read on for more information.

 

Warranty Repairs

Due to the nature of digital items, most manufacturers and retailers will not accept opened products for return even if they may be defective. Therefore, these items must be claimed under manufacturer’s warranties.

 

For the fastest service, you may wish to deal directly with the manufacturer's service depot (see list below).

 

If you purchased the product from us, bring in your receipt and we’d be happy to send it to the manufacturer’s service centre for you (sorry, we are unable to handle larger items such as printers). Original sales receipt is required for warranty service. Please refer to your product’s documentation for warranty information. Typically there is a 1 or 2 year manufacturer’s warranty. Please note that products purchased outside of Canada may not be eligible for warranty repairs through the Canadian warranty depot so check your product's documentation.

 

An estimate fee must be paid when submitting ALL repairs (minimum of $40, depending on the manufacturer, to cover our out-of-pocket costs, particularly if the manufacturer declines the warranty).

Warranties are voided in the event of accidental damage or misuse by customer (i.e. impact, liquids, lotions, sand, dirt, smoke, falls, being sat upon). Often these incidents have occurred without the owner's knowledge (i.e. child, pet, other person, in-laws). This is often not apparent from visual inspection so estimate fees are required and will be refunded after manufacturer confirms that the warranty is valid.

 

 

For products purchased from other retailers, we recommend contacting that dealer or the manufacturer, or their service depot as we are not able to handle these warranty service requests.

 

Recalls:

Additional service may be available for product recalls or service advisories and can be found on the manufacturer’s Canadian website. In some cases, these may apply even after your product is out of warranty so it's worth checking their website. Check here for links to many of the supplier's service advisories.

 

Non-warranty Repairs

Non-warranty repairs are subject to a non-refundable estimate and handling charge (minimum of $40). For more information about estimate and handling charges, which may vary by service depot, please contact us at 604-263-3221, 1-866-310-3245 or email info@kerrisdalecameras.com. Service depots may take 3 to 8 weeks to process a repair but times can vary and can not be guaranteed. For faster service, we recommend you deal directly with the service depot, listed below.

 

 Service Depots:

 

Products Serviced:

Name

Contact

Address

Canon Point & Shoot

Canon Powershot

Service

1 (800) 652-2666

 

customer_repair@canada.canon.com

 

(for fastest service: use Canon's online Repair & tracking service: Click here for more information.

MTC

220 Water St

Whitby, ON, L1N 0G9

 

 

Canon SLRs, Lenses, video cameras

Canon Canada (SLR Service)

1 (800) 652-2666

 

customer_repair@canada.canon.com

 

 (for fastest service: use Canon's online Repair & tracking service: Click here for more information.

1400 Courtney Park Dr E.

Mississauga, ON L5T 1H1

Celestron Scopes & Binoculars

Celestron

1 (310) 328-9560

2835 Columbia St

TORRANCE, CA, 90503

Fujifilm cameras

Fujifilm Canada

1 (800) 461-0416

 

www.fujifilm.ca

repair@fujifilm.ca

Fujifilm Canada Inc. 600 Suffolk Court Attn.: Camera Service Dept.

MISSISSAUGA, ON, L5R 4G4

GoPro cameras

Outdoor Gear Canada

(604) 324-6900

info@ogc.ca

8431 Main st

VANCOUVER, BC, V5X 3M3

Leica & Panasonic Digital cameras

Professional Electronics

1 (888) 865-9975

service@professionalelectronics.ca

5810 Ambler Drive Unit 10

MISSISSAUGA, ON, L4W 4J5

Leica equipment

Leica

1 (800) 222-0118

repair@leicacamerasusa.com

technicalinfo@leicacamerausa.com

www.leica-camera.com

1 Pearl Court Unit "A" Allendale, NJ, 07401

Lexar Memory Cards

Lexar

1 (888) 891-4483

www.lexar.com

Nikon

Nikon Canada

1 (877) 534-9910

www.nikon.ca

1366 Aerowood Dr

Mississauga, ON

L4W 1C1

Olympus

Olympus America

1 (800) 622-6372

3105 Unity Dr

MISSISSAUGA, ON, L5L 4L3

Panasonic

Panasonic Canada

1 (800) 995-8649

Unit 10 5810 Ambler Drive

MISSISSAUGA, ON, L4W 4J5

Panasonic "G" series

Nortown Photo Service

1 (905) 634-2221

customerservice@nortownphoto.com

4087 Harvester Rd Unit 10G

BURLINGTON, ON, L7L 5M3

Pentax & Ricoh

Ricoh/Pentax

Sun Camera Service

1 (800) 461-6203

www.ricoh-imaging.ca

Sun Camera Service

2150 Steeles ave W Unit 5

Concord, ON L4K 2Y7

Sigma & Manfrotto

Gentec

1 (905) 513-7733

klee@gentec-intl.com

90 Royal Crescent Court

MARKHAM, ON, L3R 9X6

Sony cameras, lenses, video

Sony Canada

1 (877) 779-9929

www.sony.ca

www.fastracservice.ca

MTC

220 Water St

WHITBY, ON, L1N 0G9

Sony Alpha & Nex

Sony Alpha & Nex

1 (877) 899-7669

211 Placer court

TORONTO, ON, M2H 3R6

Sony Alpha & Nex

Fusion Cine

(604) 879-0003

www.fusioncine.com

1469 Venables st

VANCOUVER, BC, V5L 2G1

Tamron lenses

Amplis Photo

1 (877) 242-2252

22 Telson Rd

MARKHAM, ON, L3R 1E5

 Film cameras & other out-of-warranty items

 Vancouver Camera

Service Ltd.

 (604) 736-4113

1666 8th Avenue West

VANCOUVER, BC, V6J 1V4

 Leica film cameras, binoculars, Minox cameras

 LightPro Group Inc (formerly Kindermann)

1-800-361-9682

info@lightprogroup.com

 3206 Wharton Way

Mississauga, ON

L4X 2X1

 Extended Warranty service

 Mack Worldwide Warranty

1-800-252-6225 ext 116

Submit a request for repair:

http://mackcam.zendesk.com/home

 

 

 

 

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