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Frequently Asked Questions

 

 

 

 

What payment options are available?

We provide secure online payments using your favourite credit card and Paypal.

 

Having problems uploading photo order?

Here are a few pointers you might want to check: 

1.

Are you running the latest version of your browser?

2.

Are you running the latest version of the Java plug-in (visit www.java.com on PC or use the auto update function in Mac)?

3.

Have you tried clearing your browser’s cache, cookies and history (for tips, visit http://kb.iu.edu/data/ahic.html)?

4. 

 Still not working? Email or call our photolab technicians below. 

 

Have a particular need or question for our photolab technician?

Email photolab@kerrisdalecameras.com

Phone (lower mainland): 604-263-3221 or long distance toll-free: 1-866-310-3245 (ask for Photolab)

 

 

Return/Refund policy:

We want you to get the best photo quality.

 

We maintain our equipment to the highest industry standards and we will produce products of the best quality possible. The best prints will result from high resolution images, large file size, good lighting, clean lenses and well composed photos. Images on camera and computer monitors may appear brighter and sharper than they appear on a print. If you’re unsure then please ask us for assistance. Photos from facebook, twitter or email sources may not produce the best prints due to their small file size. Photos from a cell phone may also not produce the best prints in part due to their unprotected lens. Select your prints carefully. Due to the self-serve nature of online orders, our associates can not ensure that only high quality images are selected and colour-corrected. Therefore, returns will only be accepted in situations where the item is defective due to our equipment’s failure or photolab error.

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